Last updated: 3rd September 2026
OTB Concepts Golf & Leisure (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our services.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Company name: OTB Concepts Golf & Leisure
Trading name: OTB Concepts Ltd
Registered address: Level 5a Maple House, 149 Tottenham Court Road, London, W1T 7NF, United Kingdom
Email: jonathan@otbgolfandleisure.com
Telephone: 07836 784779
1. Information We Collect
We may collect and process personal information that you provide directly to us, including when you:
Complete an enquiry or contact form on our website
Contact us by email or telephone
Request information about our products or services
Ask us to provide a quotation
Subscribe to marketing communications, where applicable
Enter into a business relationship with us
The information we collect may include your name, company or organisation, email address, telephone number, postal address and any other information you choose to provide as part of your enquiry.
We may also collect certain technical information automatically when you use our website, including your IP address, browser type, device type, operating system, pages visited and information about how you interact with the website.
2. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Provide quotations and information about our products and services
Deliver products or services you have requested
Manage our relationship with customers, suppliers and business contacts
Improve our website, products and services
Maintain the security and performance of our website
Meet our legal, regulatory and accounting obligations
Send relevant marketing communications where we have an appropriate lawful basis to do so
We will only use personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose.
3. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
Contract – processing is necessary to provide products or services you have requested or to take steps before entering into a contract.
Legitimate interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to business enquiries, maintaining customer relationships and improving our services.
Legal obligation – processing is necessary for us to comply with applicable laws or regulations.
Consent – where required, we will ask for your consent before processing your information, particularly in relation to certain marketing activities and non-essential cookies. You may withdraw your consent at any time.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function correctly, understand how visitors use the website and improve the overall user experience.
Some cookies are essential for the website to operate. Other cookies, such as analytics or marketing cookies, may require your consent before they are placed on your device.
Where appropriate, you will be given the opportunity to manage your cookie preferences through our website’s cookie consent mechanism.
For further information about the cookies used on this website, please refer to our Cookie Policy
5. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business or provide our services. These may include:
Website hosting and IT service providers
Professional advisers, such as accountants or legal advisers
Customer relationship management and business software providers
Email and communications providers
Analytics providers
Contractors, suppliers or service partners where necessary to fulfil your requirements
Government bodies, regulators or law enforcement agencies where required by law
Where third parties process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection legislation.
6. International Data Transfers
Some of the third-party services we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with UK data protection legislation.
7. How Long We Keep Your Information
We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting or reporting requirements.
The appropriate retention period will depend on the nature of the information, why it was collected and any applicable legal requirements.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
While we take appropriate measures to protect information, no method of transmitting information over the internet can be guaranteed to be completely secure.
9. Your Data Protection Rights
Under UK data protection law, you may have a number of rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information
Object to certain types of processing
Request the transfer of your information in certain circumstances
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us using the details provided at the top of this Privacy Policy.
10. Marketing Communications
Where permitted by law, we may contact you with information about our products, services or other information that we believe may be relevant to you.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option contained within the communication or by contacting us directly.
We will continue to send essential service or administrative communications where necessary, even if you have opted out of marketing.
11. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Children’s Privacy
Our website and services are not intended to collect personal information from children. If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements.
Any updated version will be published on this page and the “Last updated” date will be amended accordingly.
14. How to Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
OTB Concepts Ltd
Level 5a Maple House, 149 Tottenham Court Road, London, W1T 7NF, United Kingdom
jonathan@otbgolfandleisure.com
07836 784779
15. Complaints
If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them directly.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.
Further information about your data protection rights and how to make a complaint is available from the Information Commissioner’s Office.